Returns & Exchanges
At Kai Jewel, we want you to be completely enchanted by your purchase, which is why we offer a seamless 30-day return policy for all unworn jewelry in its original packaging. If your piece isn't the perfect fit for your collection, we are here to assist with a quick exchange or a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place the jewelry in its original velvet pouch and box to ensure it remains protected during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return mailer.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing